Chatbot services are extremely in demand across almost every industry. It's quite likely that you've seen one of these or even interacted with one over Facebook messenger. With the sudden surge of chatbots , you might be wondering why these computer brands are added into the chat services and how they could be benefiting companies.
It seems as though customers are much more apt to convert when they are presented with an experience that feels more like a personal one to one conversation. Chatbot services can come with a number of huge advantages and their advanced nature ensures that it can feel like you are speaking to a real sales professional as you are interacting with the bot.
Chatbot services are available 24 hours a day and seven days a week. Because their computer scripts, there's no need for a customer to be left on hold and it can mitigate a large amount of the customer service stresses that a business typically experiences. A chatbot serves as a virtual robot and has no need for the same breaks as a customer service professional. They also don’t require the ongoing salary drain from the company either.
Chatbots help the companies save money and help manage customer service interactions. Major chains across the United States are using chatbots regularly. You’ve more than likely interacted with one whether you knew it at the time or not. Take Domino’s for an example. They have a bot named Dom that will take your order from you right on their site in the form of a 2-way conversation.
With the automation of repetitive work through chatbot technology and better handling customer service interactions, companies are continuing to see the benefits of this tech for future applications in customer service.
If you would like to start using chatbots with your own business, contact our staff today and we can get started with putting together a script that will work for your needs.